Privacy policy

When you send an enquiry, we collect the details you give us: your name, phone number, email address, a description of the job and any photos you attach. The form also tells us how you found the site (for example, the ad or search that brought you here) and the first page you landed on.

Like most websites, we collect general information about how people use the site, such as the pages you visit, roughly where you are, the device and browser you use, and how you got here. This doesn’t identify you by name.

We also use a tool that shows us how visitors move through the site: where they click, how far they scroll and where they get stuck. It’s set up to hide anything you type into the enquiry form.

We use your enquiry details to reply to you, prepare a quote and do the job you’ve asked for. We use the usage information to understand how the website is working and to improve it and our advertising.

We won’t sell your information, and we won’t add you to a marketing list without asking.

Like most small businesses, we use a few outside services to run this website: a form service that delivers enquiries to our inbox, an email provider, website analytics and visitor-recording tools, a tag manager that loads those tools, a website host, and an embedded map. They handle your information only to provide their service to us. Some of them store data outside Australia, including in the United States.

We don’t share your details with anyone else unless we need to in order to do your job (for example, a licensed subcontractor) or the law requires it.

Our analytics and visitor-recording tools use cookies and similar technology to tell visits apart and to recognise returning visitors. We also remember how you arrived at the site (such as a campaign link) until you close your browser tab, so we know which ads or searches lead to enquiries. You can block or delete cookies in your browser settings, and the site will still work.

We take reasonable steps to protect your information and only keep it for as long as we need it for the job, our records and the law.

You can ask to see or correct the personal information we hold about you, or ask us a question about this policy, by emailing info@tierneyair.com.au or calling 1300 978 036. If you’re not happy with how we’ve handled a privacy matter, contact us first. You can also contact the Office of the Australian Information Commissioner at oaic.gov.au.